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Terms and Conditions

About us: We are JF Joinery (SW) Ltd, a company registered in England and Wales under company number 08559265 at the address of Ridge View Workshops, North Molton, South Molton, Devon, EX36 3HG. Our VAT registration number is 301 8023 57. This website (www.jfjwoodflooring.co.uk)  is owned and managed by us.

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@jfjwoodflooring.co.uk or 01598 740197.

1. The contract between us

1.1 We must receive payment of the whole of the price for the goods that you order, or the whole of the agreed deposit, before your order can be accepted. Once payment, either in full or agreed deposit, has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide during your order. Deposits are non refundable unless stated otherwise. Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of rights

2.1 All rights, including copyright, in this website are owned by or licensed to JF Joinery (SW) Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content on website

3.1 We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

4. Damage to your computer

4.1 We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability

5.1 All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will inform you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6. Ordering errors

6.1 Please check the details and contents of your order as soon as you have received confirmation. You are able to correct errors on your order up to the point in which your order has been despatched. If you wish to add to your order after the goods have been despatched then this would be treated as a new order and delivery costs may apply.

7. Price

7.1 The prices payable for goods that you order are as set out in our website. All prices are defaulted to exclude VAT and are correct at the time of entering information. You can choose to include VAT via the website. VAT is also shown on Sales Order & Invoices once they’re sent to you.

7.2 On the rare occasion that it is not possible to supply goods of the specification and description at the price indicated, we will advise you by email or telephone, offer to sell you the goods of the specification and description at the price stated in the email / phone call and will, if possible, state the period for which the offer or the price remains valid. Should you not be happy with the price at this time you can cancel your order.

8. Payment terms

8.1 We accept payment by card or bank transfer.

8.2 Payment is required in full prior to despatch unless agreed otherwise. If there are any issues with payment, we will contact you as soon as possible using the contact details you have provided us with to rectify the issue. We accept no liability if a delivery is delayed because of issues with payment. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and suspend any further deliveries to you. This does not affect any other rights we may have. Transaction charges may apply if paying using certain credit cards.

9. Delivery

9.1 Delivery charges vary according to the type of goods ordered and the service you require. Any delivery charges will be stated when ordering.

9.2 There are occasions where you will be required to pay extra for delivery and this would be confirmed prior to despatch. Should you wish to cancel your order for this reason we would refund your order. It may not be possible for us to deliver to some locations.

9.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate so please check when order confirmation is sent through. Re-delivery charges will apply if a delivery is failed due to incorrect / insufficient details provided at the time of order / prior to despatch. If requested, there are occasions whereby goods can be left without a signature although we strongly advise against this when delivering goods which could be damaged by the weather. Please be precise about where you would like the goods left if you are out when delivery is made. We cannot accept any liability for any loss or damage to the goods once they have been left in accordance with your delivery instructions. We can refuse for the goods to be left without a signature if we believe it to be unsuitable.

9.4 We will do everything we can to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative date / time. No liability can be accepted for any costs caused from the result of a late delivery. For this reason, we advise customers to arrange delivery in advance of trades due to start installation or to not book trades for instillation until your good have been received.

9.5 Deliveries can be made between the hours of 8am to 6pm unless agreed otherwise. We will do our best to provide you with a timeslot of delivery but this cannot be guaranteed.

9.6 You will become the owner of the goods you have ordered when they have been paid for in full and delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Once the goods have been delivered it is the buyer’s responsibility to check the goods description, quantity and condition.  The Buyer should notify JF Joinery (SW) Ltd in writing of any product defects or wrong items delivered within 30 days after collection or delivery date (for damaged goods or shortfall on delivery, see 9.6 below). We can only accept returns on unopened boxes.

9.7 When deliveries are made goods must be immediately inspected for any damage that has been caused in transit and to check all items you are signing for are present.  If the goods you have received appear to have been damaged in transit you must check the contents and list the damage on the delivery note. JF Joinery (SW) Ltd only agrees to deal with the damaged goods if they have been clearly written on the delivery note. If there is a shortfall on delivery this must also clearly written on delivery note. If the buyer fails to inform us of damaged goods or shortfall within 7 days, the goods are considered as acceptable to the buyer and JF Joinery (SW) Ltd shall incur no liability afterwards. The goods are also considered as accepted as soon they have been fitted.

9.8 Deliveries are made as a “curb side drop” and delivery drivers are not expected to carry goods into your property. It is essential that there are capable individuals on site on the arranged delivery date to carry the goods into your property. Even on smaller goods someone must be at the delivery address to sign for delivery unless stated otherwise.

9.9 Deliveries are often made by a large lorry as it is assumed that the delivery address is accessible and there is a suitable area to offload the vehicle. If there is likely to be a problem with access we must be informed prior to goods being despatched.

9.10 Our couriers may need to contact you on the day of delivery. It is important that you are contactable on the number(s) you have provided us with. If we try and contact you for any reason (such as not being able to find your address), and we cannot get hold of you, you may be liable for re-delivery charges.

9.11 Failure to comply with the delivery terms and conditions 9.3, 9.7, 9.8 or 9.9 will result in you being liable for a delivery / re-delivery charge.

9.12 If you have requested for someone to take delivery for you (for example, a tradesman or neighbour) it is your responsibility as The Buyer to make the person signing on your behalf aware of these delivery terms.

9.13 If you have any questions or issues in relation to these delivery terms we’re always happy to help where possible. Please contact us prior to booking in your delivery by calling 01598 740197 to discuss your delivery and we will do everything we can to ensure we offer you a service that’s suited to your requirements.

10. Risk and ownership

10.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

11. Acknowledgement and acceptance of your order

11.1 You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and confirm details. An acceptance of your order will take place on despatch of the goods ordered.

12. Cancellation rights / Returns

12.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order / special order / cut to size items). You do not need to give us any reason for cancelling your contract, however, you will need to notify us of your intention to do so. If the contract is cancelled after the goods have been paid for card transaction charges may apply.

12.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Goods must be returned in their original condition.

12.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your bank will be re-credited to your account as soon as possible once goods have been received back by us. Refunds will be less any direct costs of fulfilling the original agreement. These direct costs include delivery costs and transaction charges, regardless of whether they were charged for or not. On special order items restocking fees may also apply. Deliveries are calculated by weight / distance and transaction charges are dependent on what payment method was originally used. Contact us for more details on this.

13. Cancellation by us

13.1 We reserve the right to cancel the contract between us if:

13.1.1 we have insufficient stock to deliver the goods you have ordered;

13.1.2 we do not deliver to your area

13.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

13.1.4 you have not taken delivery within 90 days of placing an order.

13.1.5 you do not make payment to us when due

13.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your bank as soon as possible.

14. Changes to legal notices

14.1 We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

15. Law, jurisdiction and language

15.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

16. Invalidity

16.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17. Privacy

17.1 You acknowledge and agree to be bound by the terms of our privacy policy which can be read by clicking here.

18. Third party rights

18.1 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.