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Privacy and security policy

JFJ Wood Flooring (www.jfjwoodflooring.co.uk) is a trading name of JF Joinery (SW) Ltd, a company registered in England, company reg number 08559265 at Ridge View Workshops, North Molton, Devon, EX36 3HG. Copyright ©2022 JF Joinery (SW) Ltd – all rights reserved. In the information below JF Joinery (SW) Ltd may sometimes be referred to as “we”, “company”, “us” or “our”.

We believe in allowing customers to update, view and manage their data at any stage during your dealings with us. Should you have any specific questions regarding what personal information we have on you or how we use your data please feel free to contact us via telephone or email info@jfjwoodflooring.co.uk.

This Privacy Notice is here to help you understand the “what, why and how” of our data gathering and processing, and what your legal rights are as an individual. The website www.jfjwoodflooring.co.uk is not intended for children and we do not knowing collect data relating to children.

We have tried our best to keep this information as simple as possible and we recommend you read this to understand these processes.


Why is it we collect personal data?

We collect personal information from our customers for the following reasons:

  • To provide you with goods and services you are looking for
  • To help improve our services, and to gain a better understanding of our customers’ needs
  • To potentially inform you of other goods and services we provide, or offers that may interest you
  • To request feedback and reviews
  • To send notifications on subjects you have subscribed to
  • To allow us to understand the scale and range of our customer base
  • To recognise when customers re-engage with our services.
  • To look up what you have previously ordered.

We shall not process any personal data that is not directly relevant to the above stated purpose.


What kind of data is it we collect and process?

The data we collect for the above purposes may include some, or all, of the following:

  • Identity data – includes first and last name
  • Contact data – includes any addresses you provide us with such as billing address and delivery address, your home and/or mobile telephone number, your email address / addresses.
  • Your bank or payment details
  • Your VAT information
  • Contact details of someone you appoint to receive a delivery on your behalf
  • Details regarding your delivery address such as directions and access information (gate codes etc).
  • Details regarding you (or someone physically able to carry goods) being at your property on the day of delivery
  • Technical data – includes your IP address, log in data, browser type and version of browser, time zone setting and location, operating system and platform and other technology on the devices you use to access our websites, browser plug-in types and versions and how you use our website


How is your data collected?

Direct interactions – You may directly provide us with your information via website forms or contacting us via post, phone or email. This includes the information you provide when you:

  • Request a service from us
  • Make a purchase from us
  • Phone us
  • Apply for a trading account or create an online account
  • Request information to be sent to you
  • Enter a competition, promotion or survey
  • Provide us with feedback


Third party or publicly available sources – We may receive personal data about you from various third parties such as those mentioned below


  • Technical data from analytic providers such as Google.
  • Identity and Contact Data from publicly available sources such as Companies House or social media platforms.


Automated technologies or interactions – When you interact with our website, we may collect Technical Data (as mentioned in “What kind of data is it we process” above). This data is collected by using cookies and other similar technologies. See our Cookies Policy for further details.


The Conditions of Use

Contractual Necessity

JF Joinery (SW) Ltd may be required to process your personal information in order to carry out a contract between us and yourself, or it may be to deliver on the terms of a contract that is not yet in place but where there is an intention that it soon shall be.

Legitimate Interests

JF Joinery (SW) Ltd may process your personal data for certain legitimate business interests which include some or all of the following:

  • For direct marketing purposes
  • To identify and prevent fraud
  • To enhance the security measures in place that protect data we are responsible for
  • To provide reference information to third party organisations where you request us to do so
  • To investigate any future insurance claims
  • To protect the company’s assets
  • To provide you with goods and services you are looking for
  • To improve the quality of the services we offer, and to better understand our customers’ needs
  • To inform you of other goods and services we provide, or offers that may interest you
  • To send notifications on subjects you have subscribed to
  • To request feedback and reviews
  • To allow us to understand the scale and range of our customer base
  • To allow us to support and maintain our products in active service
  • To recognise when customers re-engage with our services


Where we are processing your data for the above reasons we shall always hold your data rights paramount. You have the right to object to this processing if you wish, more details can be found below on objecting to processing.


Who will we share your information with?

In order to achieve the above stated purposes for which we will process your personal data, we may need to share this information with various third-party organisations such as:

  • Couriers and delivery companies
  • Sub-contractors necessary to deliver goods or services
  • Product suppliers or manufacturers
  • Auditors
  • Forestry Stewardship Council
  • Email marketing platforms
  • CRM software
  • Online review platforms
  • Marketing, sales and analytics service providers

JF Joinery (SW) Ltd will never share your personal data with Third-Parties that intend to use it for their own purposes.

No third party we employ who must have access to our data in order to perform their function will be allowed to use any of that data for any purpose unrelated to the purposes stated above.


Third-party links

Our website may include links to third parties, such as the websites of other company’s products we offer or social media platforms. By clicking on those links or enabling those connections you may allow third parties to collect or share data about you. We do not control those third-party websites and we’re not responsible for their privacy policy / statements. By leaving our website and entering another website we encourage you to read their privacy notice / privacy statement.


Where is my data going to be kept?

JF Joinery (SW) Ltd will not transfer your personal data to any country outside the list of countries approved by the EU Commission as having appropriate safeguards for data transfers.

We do however use the products and services of third-party organisations that transfer or store personal data outside countries approved by the EU Commission as having appropriate safeguards for data transfers. The following safeguards are in place to ensure that any third-party data controller or data processor engaged by us has appropriate security measures in place:

  1. We ensure that only the minimum data required for processing is shared with third parties.
  2. We have a written agreement with third parties that requires them to treat personal data with the same levels of security and care that we are required meet.


How long will we keep your data for?

We will keep your personal data only for as long as the purposes it has been gathered for, in line with this privacy policy, have expired, or until you request, we delete the data and we have no relevant legal basis to use it.


Your rights

There are several rights granted to you immediately upon providing us with your personal information. JF Joinery (SW) Ltd take your rights as a Natural Person seriously and will always act in a way that is considerate of our responsibility to serve your legal rights. Your legal rights are as follows:

The right of access

You have the right to be provided with the personal data we have and details of what the processing operations are with that data.

If you would like access to the personal data we have about you, we ask that you contact us by emailing to: info@jfjwoodflooring.co.uk.


The right of erasure (‘Right to be forgotten’)

You have the right to ask us to erase all personal data we have about you and we must respond to your request without undue delay. Usually we will reply to these requests within a matter of days and will always do our upmost to respond to a ‘Right to be Forgotten’ within 30 days. There may be some data which has to be stored for legal reasons of which will be notified to you when replying to your request.

The right to correct

This is your right to update any data we have about you which is not correct or incomplete. You can request that this data in updated and we aim to respond to these requests within a matter of days.

The right to restriction

It is your right to restrict the processing of your data to ensure that the processing only take place with your consent or for legal reasons.

The right to objection

You have the right to object how we use, or have used, your personal data and are free to do so.

The right to complain

We take pride in what we do, and this includes the personal approach we use when dealing with all our customers. In order for us to maintain high standards we ask that any complaints you may have are first brought to our attention so we can properly investigate the matter. If however you would like to complain about JF Joinery (SW) Ltd to a supervisory authority you can by contact the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website – https://ico.org.uk/concerns


Our contact details

If you wish to get in touch with us to speak with, please do so with any of the below contact details:

Data Protection Representative
JF Joinery (SW) Ltd

Ridge View Workshops

North Molton


EX36 3HG

tel: 01598 740197
email: info@jfjwoodflooring.co.uk


Cookie Policy

What are cookies?

Cookies are small text files that are stored on the device you use to browse our website. These cookies are stored by your web browser, for example Chrome or Safari, and can hold information about your previous visits to our website and may contain personal data related to you. This information can be used to offer you a more personal experience when browsing and enhance the use of our website. By browsing our website you consent to cookies being used in accordance to our privacy and cookie policy.

More information on cookies visit the ICO website at www.ico.org.uk


What do cookies do and how are they helpful?

Cookies perform various tasks within our website but their main purpose is to remember your preferences to give you an improved browsing experience.

To give an example – when you use our online flooring calculator and calculate how many m2 you will require our website will remember this information for further pages you visit such as a product page. Then when you visit the page of a product you’re interested in the quantity you require will already be filled in for you thus making the process simpler for you.

Cookies can also be used to ensure that the adverts you see online will be more relevant to your interests.

Cookies allow us to treat you as an individual and enhance your user experience, using data obtained from your previous visits to make browsing more personal and user friendly for you.


Different types of cookies

Strictly necessary cookies

Strictly necessary cookies are those of which are necessary to navigate our site and have full access to all its features. Without these it may prevent you from taking full advantage of the website and preventing tasks such as making a purchase.

Performance cookies

Performance cookies are those of which gather information about how you and other users browse our website. The cookies allow us to analyse and improve our website to create a better online user experience.

These cookies do not collect any information that identifies a customer and all information collected is aggregated and anonymous.

Targeting Cookies i.e. Third party Cookies and Cookies used for Advertising

Targeting/Advertising/Remarketing cookies are those of which collect information about your online browsing habits and are used to make browsing the internet more personal to you. The data which is collected is used to make advertisements and marketing more relevant to your interests based on your past visits to website such as ours. This information is linked to site functionality provided by other website and may be shared with other organisations such as Google.

More information about how Google use this information can be found here. You can also see and control what information is used to show you ads by visiting your Google add setting here.


We use these cookies to

  • Provide advertising networks and other third parties with information on your visit and browsing habits so that they can present you (and other potential customers) with adverts that you (or they) may be interested in (including with respect to adverts displayed on other websites).
  • Limit the number of times you see an advert.
  • Help measure the effectiveness of advertising and marketing campaigns and to identify where we should focus our campaigns. We may share the information we obtain from cookies with third parties for this purpose.
  • Link to social networks like Facebook, who may subsequently use information about your visit to serve you with targeted advertising on other websites.
  • Follow-up with you if you partially complete an order for products.


More info

Overall, cookies help provide you with a highly quality website by enabling us to observe which pages you find more useful than others.  The cookies use on our website to not give us access to your device or any personal information about you.

By continuing to use our website you are indicating your acceptance of the use of cookies as described above.

If you choose, you can decline cookies. Most web browsers automatically accept cookies but this can usually be changed in your browser settings if you’d rather. If you do not agree with this policy, please disable or restrict the use of cookies in your web browser before continuing to use our website. To do this, you will need to follow the instructions according to the device and web browser you’re using. These instructions can normally be found in the help section of your browser’s website.