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Customer reviews

When it comes to buying flooring, who better to recommend JFJ Flooring than our satisfied customers. We recently sent out a message to ask if anyone would be kind enough to post a review on Google for us and we were overwhelmed with the response. Murray Douglas was very pleased with his purchase of Classic 220mm x 15mm engineered oak and elastilon underlay saying:

“Excellent product and service. Would recommend.”

Sara Berry responded after buying from us for a second time, she said:

We have purchased from JFJ before and this time, ordered and picked up more good quality oak flooring from them. We also bought flooring oil. The staff are friendly, courteous and very knowledgeable about their products.”

Pride in our customer service

We take pride in making sure that we don’t simply sell a floor. We’re always happy to talk through the individual requirements to find the best solution as Ben Lambert told us:

John and Tom are very knowledgeable and helpful through the process of buying first class quality oak flooring. I had specific technical questions regarding the substructure and they helped me through that process and gave me the necessary assurances. The finished product looks fantastic and we couldn't be happier.”

Romain Vilbert also spoke about our customer service:

“Great company, product and customer support. I would really recommend this company as they do care for their customers. Tom has spent a lot of time over the phone with me to explain me the pros and cons of particular products which helped me a lot to make up my mind. I'm very happy with the final result and the wood quality is very good. The price as well is very reasonable for this level of quality.”

North Devon showroom

Not every flooring company is the same as Amy Parsons discovered when she told us:

"After visiting multiple flooring showrooms and seeing a huge range of different oak floorings I decided to contact JFJ wood flooring. I am glad we did! They were helpful and offered a quality product at a good price. Their advice was excellent. There were no sales tricks, no false discounts etc. The floor was fitted approximately 10 months ago and we are very pleased with our choice. Highly recommended!”

Anna added:

“An excellent company to deal with. Flooring products were first rate and customer service was efficient and friendly. You feel safe in their hands! “

We provide flooring nationwide but we also have a showroom in North Devon which pleased Neal Miller:

“Able to visit showroom and discuss requirements without any hardsell tactics. Once decision made, advice on a reliable fitter was provided. First class product, first class old fashion service from a local family firm. We also slightly over estimated on materials so received a refund for a unopened box of flooring and a tin of wax. How many companies would do that? Well pleased with all aspects of this transaction.”

John Passmore also bought from us after visiting our showroom as he explained:

“Purchased Vinyl – Wood Plastic Composite Flooring direct from showroom. Excellent advice and service. Product excellent quality and was easy to fit. Bathroom fitter so impressed that he is now recommending this product to other clients. Highly recommended company.”

The final words we’ll leave to Yasmin Lepech:

“JFJ were really helpful and knew everything about the underlay for the flooring I was looking for. They provided me with a specialist product and knowledge. They always responded to my emails and were happy to chat over the phone to make sure I was comfortable with my purchase. They were really friendly and I would definitely recommend them to everyone. I look forward to using them again!”

About the author

Tom Fanthorpe. Director, JFJ Wood Flooring Ltd

Tom is one half of the father & son team behind JFJ Wood Flooring. An experienced wood flooring specialist with over 7 years in the industry, Tom is following in his father John's footsteps as a true expert in his chosen field. Having absorbed much of John's 35+ years of experience in the joinery and timber trade, Tom now leads the wood flooring department and holds ultimate responsibility for everything from customer service to sales, logistics to quality control.

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